Refund policy

Custom and personalized orders

Custom-made and personalized orders are final once production begins. Please review spelling, names, numbers, colors, and any confirmed design details carefully. Contact orders@clubhousecustoms3d.com as soon as possible to request a change or cancellation before production starts; availability depends on the order stage.

Problems with an order

If an item arrives damaged, defective, or different from the confirmed order details because of our error, email orders@clubhousecustoms3d.com with the order number, a description, and clear photos. We will review the issue and arrange an appropriate remedy. The custom-order restriction does not exclude help for defects or our errors, or any applicable consumer rights.

Ready-to-ship returns

For non-personalized, ready-to-ship items, request a return within 30 days after delivery. Items must be unused and returned in their original condition. Contact us before returning an item for return instructions. Do not send a package to an unconfirmed address.

Shipping and refunds

For a change-of-mind return, the customer is responsible for return shipping, and original shipping charges are not refunded unless required by applicable law. When the issue is a defect, damage, or our error, we will confirm return arrangements and any shipping coverage with you. Approved refunds are issued to the original payment method after the returned item is received and inspected; payment-provider processing times can vary.

Contact

orders@clubhousecustoms3d.com